Launch of management information support viewer application in a bank
The staff department Client Management & Information Systems plays a crucial role in the support of the business unit Corporate Clients (the Dutch “large enterprise” segment, excluding multinationals). This department is specialised in detailed and complex management information reporting and development and support of tailor made front-end applications. Both activities are being supported by a financial data warehouse, developed in-house by permanent staff. Mid 2005, the development and support of this data warehouse and all corresponding front-end applications have been assigned to a dedicated support team of four people.
The assignment for my company was to train this support team towards a level of being able to fulfil all development and support tasks assigned to them – in a time frame of four months. In order to achieve this, I defined team roles that were assigned to the responsibility for one or more so called “domains”. Working from these assignments and domains, I developed and conducted a set of trainings to enhance the team skills towards the desired level step-by-step. Various departments within the bank were involved to assist in this process through “guest lectures” and departmental workshops. Besides this, I delivered ongoing support on daily operational issues both to the internal clients and to the departmental staff itself.