Development and implementation of a Neighbourhood Alert Registration System in a city council
This 35.000 inhabitants city in the province of “North Holland” plays a progressive role in offering online services to its citizens through Internet. The city was among the first ones in the region to start a “digital counter” on her website, which allowed citizens to order all kinds of government products such as passports and certificates of birth and citizenship. As part of this service, this counter also provides citizens the possibility to file neighbourhood related incidents and complaints though various media (website, email, telephone), the so called “neighbourhood notice”. These notices will be acknowledged and dealt with by the neighbourhood representative within the organisation.
The assignment to my company was to develop and implement a simple but useful registration system for these notices that would allow user friendly application on a dedicated service phone number by an “intake” team of telephone operators. This application was developed in MS Access / VBA.